Privacy Policy

1. Who We Are

Visina AI ("we", "us", or "our") operates the website www.visina.ai. We are based in India. If you have any questions about this Privacy Policy, contact us at support@visina.ai.

2. What Data We Collect

• Account information — your email address, name, and profile picture when you sign up via email or Google OAuth.
• Payment information — when you purchase credits, payments are processed by Stripe. We do not store your card details. We receive confirmation of your purchase and the amount paid.
• Generated content — the prompts you enter and the images/videos you generate are stored to display your history in the studio.
• Usage data — basic analytics such as pages visited and features used, to improve the product.
• Technical data — IP address, browser type, and device information collected automatically when you use the service.

3. How We Use Your Data

• To provide and operate the Visina AI service
• To process your payments and manage your credit balance
• To send transactional emails (account confirmation, password reset)
• To respond to your support requests
• To improve and develop the platform
• To prevent fraud and abuse

4. Third-Party Services

We use the following third-party services to operate Visina AI:

• Supabase — database and authentication (data stored in their secure cloud)
• Stripe — payment processing (they handle all card data under their own privacy policy)
• PayU — payment processing for Indian transactions
• Google OAuth — optional sign-in with Google (governed by Google's privacy policy)
• Wavespeed AI — AI image and video generation (your prompts are sent to their API to generate content)
• Vercel — website hosting

5. Cookies

We use essential cookies required for authentication and session management. We may also use analytics cookies to understand how users interact with our service. You can disable cookies in your browser settings, but some features may not work correctly.

6. Data Retention

We retain your account data for as long as your account is active. Generated images and videos are stored until you delete them or close your account. Credit transaction records are kept for a minimum of 3 years for financial record-keeping purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to processing of your data

To exercise any of these rights, email us at support@visina.ai.

8. Data Security

We take reasonable measures to protect your data including encrypted connections (HTTPS), secure authentication, and restricted database access. However, no method of transmission over the internet is 100% secure.

9. Age Restriction

Visina AI is intended for users aged 18 and older. We do not knowingly collect personal data from individuals under 18. If you believe someone under 18 has provided us with personal data, contact us at support@visina.ai and we will promptly delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@visina.ai