Support
We're here to help.
Contact Us
For any questions, issues, or feedback, reach out to us at support@visina.ai. We typically respond within 24–48 hours on business days.
Common Topics
- Credits not received — If your credits did not appear after a successful payment, email us with your order confirmation and we will resolve it promptly.
- Failed generations — Credits for failed generations are refunded automatically. If a refund did not apply, contact us within 7 days with the date and time of the affected generation.
- Account issues — For login problems, account access, or any other account-related concerns, email us at support@visina.ai.
- Billing questions — For questions about charges or payment receipts, contact us with your registered email and transaction ID.